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Utilising critical moments in the customer journey to improve customer lifetime value
Initiating customers to take action by identifying critical moments. How […]
Why proactive customer communication is essential to the future of the utility industry
Interview with Matt Todd, Account Executive at Wiraya Many companies […]
What to think about before investing in new marketing technology
Interview with Cliff Seal, Principal Designer at Pardot, for the […]
Test yourself! List of CX buzzwords and what they really mean
Are you a CX expert? Test your knowledge of the […]
What to think about before adjusting customer communication
Due to the current global situation, business leaders all over […]
Energy companies are losing revenue every day, yet it’s totally unnecessary
How do you reduce churn? Did you know that one […]
Connected drivers: the key to an effective customer lifecycle
Maintaining engaging, fruitful customer relationships in the automotive industry is […]
The biggest misinterpretation with voice calls
How can voice make a serious difference to your customer […]
How can you improve your customer retention?
With providers losing 14% of their customers on average YOY. […]
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