The last mile of customer communications
You’ve worked hard to earn each one of your customers. But what happens from here on is the hardest, but most profitable part.
You need to interact with hundreds of thousands of individual customers through the channels they trust, with personal, relevant messages that weld them even more closely to your business. That’s how you inspire people to take the actions that send your KPIs soaring.
What you can’t do is to treat customers as if they were prospects
It sends churn rates soaring and tanks your customer satisfaction scores.
What you need is a better way.
And you’ve just found it.
We drive results for people who want their customers to do something, know something, update something, start something, stop something, change something or buy something. We deliver exactly the right messages, at the right time, in mobile channels they trust.
Trusted by leading brands
Supercharge your marketing stack for customer communication.
Wiraya uses machine learning to send exactly the right messages to exactly the right customers, through the mobile channels they trust, at exactly the right time, automatically.
It slots right in to your existing set-up, using your CRM data and campaign manager to learn how each customer prefers to be reached.
Then, automatically, it sends out the optimum mix of voice, text and mobile messaging to inspire action from your customers at scale.
It’s guaranteed to boost your most critical KPIs:
- Onboarding customers
- Increasing customer lifetime value (CLV)
- Reducing churn
- Winning customers back
We call it Mobile Customer Activation, and it’s changing the way you interact with your customers.
How SAS reactivated 18% of passive members
The loyalty market is incredibly competitive. Current member fall passive. Scandinavian Airlines managed to turn around more passive club members than ever with Wiraya. Read more
How telecom operator Telia created a welcome process for customers to drive loyalty
Telia has found that the first 100 days are particularly important in order to build customer loyalty. By creating a more efficient welcoming process, on the customers’ terms, they managed to get more satisfied customers and increase both cross-sell and up-sell. Read more
Increasing conversion from registration to deposit
The purpose of the project was to create an automated, yet personal and service-oriented welcoming process. With Wiraya, Mr Green found a smart combination of multiple channels to communicate with their customers, and could thereby increase conversion radically. Read more