The last mile of customer communications
You’ve worked hard to earn each one of your customers. But what happens from here on is the hardest, but most profitable part.
You need to interact with hundreds of thousands of individual customers through the channels they trust, with personal, relevant messages that weld them even more closely to your business. That’s how you inspire people to take the actions that send your KPIs soaring.
What you can’t do is to treat customers as if they were prospects
It sends churn rates soaring and tanks your customer satisfaction scores.
What you need is a better way.
And you’ve just found it.
Still lack GDPR consent from your customers? Then it’s really time to take action. Get customer consent wrong and, worst case, it could mean huge fines. As much as €20 million (or 4% of turnover – whichever is higher). Best case, it means losing touch with customers. (and to be honest, that doesn't sound... Read more
We drive results for people who want their customers to do something, know something, update something, start something, stop something, change something or buy something. We deliver exactly the right messages, at the right time, in mobile channels they trust.
Trusted by leading brands
Supercharge your marketing stack for customer communication.
Wiraya uses machine learning to send exactly the right messages to exactly the right customers, through the mobile channels they trust, at exactly the right time, automatically.
It slots right in to your existing set-up, using your CRM data and campaign manager to learn how each customer prefers to be reached.
Then, automatically, it sends out the optimum mix of voice, text and mobile messaging to inspire action from your customers at scale.
Treating customers like prospects is a dangerous game.
Most brands’ martech stacks are optimised around prospects, not customers.
Bad idea. Treating customers like prospects alienates your biggest fans.
Do that, and you drive your customer activation rates down, and erode customer loyalty.
Good news: fixing it is easy.
It’s guaranteed to boost your most critical KPIs:
- Onboarding customers
- Increasing customer lifetime value (CLV)
- Reducing churn
- Winning customers back
We call it Mobile Customer Activation, and it’s changing the way you interact with your customers.
How SAS reactivated 18% of passive members
The loyalty market is incredibly competitive. Current member fall passive. Scandinavian Airlines managed to turn around more passive club members than ever with Wiraya. Read more
How telecom operator Telia created a welcome process for customers to drive loyalty
Telia has found that the first 100 days are particularly important in order to build customer loyalty. By creating a more efficient welcoming process, on the customers’ terms, they managed to get more satisfied customers and increase both cross-sell and up-sell. Read more
Increasing conversion from registration to deposit
The purpose of the project was to create an automated, yet personal and service-oriented welcoming process. With Wiraya, Mr Green found a smart combination of multiple channels to communicate with their customers, and could thereby increase conversion radically. Read more
Join the team!
Wiraya believes that magnificent people create stunning results! We want to build a company with the best high performers available.
High performers contribute more, innovate more, work smarter, earn more trust, display more resourcefulness, take more initiative, develop better business strategies, articulate their vision more passionately, implement change more effectively, deliver higher-quality work, demonstrate greater teamwork, prevent more problems and find ways to get the job done in less time with less cost.
If you are among the few true A Players and want to join an exciting journey please browse the open position and see if we´re looking for your profile. Or give us a call so that we know you when more positions would be open further on.