6 key tips on how to truly work customer-centric
According to Gartner, 81% of companies say they expect to be competing mostly or completely on the basis of Customer Experience (CX) in the future.
In this article, we want to highlight that being customer-centric is complex and requires comprehensive work for change. However, this is not a sign to stop reading. In this post, we bring up ideas and inspiration for how to start working with customer journeys and through that become more customer-centric. We start by increasing the understanding of the customer lifecycle and then look at mapping customer journeys.
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Step-by-step learn how you can map your customer journeys
The idea of customer journey mapping is to visualize and get a better understanding and overview of how a customer moves throughout a specific customer journey. This is a great way to see what you are doing today and also identify improvement areas.
Your key customer journeys should be based on major customer moments. Consider how your company can be/make yourself relevant in that moment and what customer needs you can solve.
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6 key tips on how to truly work
customer-centric
6 key tips on how to truly work customer-centric(with template) In today’s business landscape, becoming customer-centric isn’t just a buzzword; it’s a necessity. Companies strive to understand and meet their customers’ needs, recognizing that superior customer experiences can be a key differentiator in a competitive market. According to Gartner, 81% of companies say they expect […]
