Latest news and Blog

Why CX needs to be one of top management´s most important priorities

If brands don’t invest in Customer Experience they will soon be disrupted by another company that will!

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Success stories

Success story: Telia

How telecom operator Telia got a more efficient welcoming process.

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Alphabet (part of BMW)

How can you increase the download of new mobile apps?

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Success Story: DNB Finance

Reduce missed customer payments and improve user experience

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Success Story: Skandia

How can you collate accurate email addresses from customers?

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Success story: DNB Card

How DNB Card successfully increased card activation.

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Success Story: Black type

How did Black Type use their brand ambassador to activate players?

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Success Story: 7Red

How to get a passive player back to a depositing client?

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Success Story: BetIt Group

How BetIt Group successfully increased depositing clients

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Events & Webinars

Book a meeting @ ICE London

Book a meeting @ ICE London

5 February - 7 February

More regulation,greater competition and higher expectations from players, are all big challenges for today's operators. In the age of the player, customer experience is the only real differentiator for... Read more

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How can a player-centric focus help you beat your competitors?

How can a player-centric focus help you beat your competitors?

About the Webinar: Customer Experience (CX) used to be a secondary consideration after conversion for iGaming operators. With new regulations in iGaming coming up, it will put higher demands on the iGaming... Read more

How to boost customer consent

How to boost customer consent

Still lack GDPR consent from your customers? Then it’s really time to take action. Get customer consent wrong and, worst case, it could mean huge fines. As much as €20 million (or 4% of turnover – whichever... Read more

Reports & insights

CRM Barometer report 2018

Do you know how to maximise value from your approach to CRM? Check out our comprehensive CRM Barometer report.

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Martech Report

Leading marketing managers give their insights into the use of marketing technology

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The ultimate CX guide for iGaming: 6 success factors

Why player trust is gone, and how you get it back.

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Report: Re-establishing trust in insurance

The report reveals some stark results for the insurance industry.

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How to get customers opting in from your consent campaign

There’s no doubt about it – get GDPR wrong and you could take a big hit. But get it right and it becomes an opportunity.

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eBook: Mobile Customer Activation

Stop treating customers like prospects and start maximizing your customer relationships.

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YouGov Voice Research & Infographic

Do you know consumer attitudes towards voice used for customer communication?

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Accessing the bombarded customer

Do you know how your customers like to be communicated with? Find out in our latest report.

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