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Your last customer is more important than your next

Success stories

Success story: Telia

How telecom operator Telia got a more efficient welcoming process.

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Success story: If Insurance

To remind the customer about a payment without being intrusive

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Success story: SAS

How to reach the passive members of your loyalty schemes?

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Success story: iGaming

How Unibet retains current players and moves newly registered clients through to depositing players.

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Success Story: 7Red

How to get a passive player back to a depositing client?

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Success story: Göta Energi

How Göta Energi created an automated welcome process and halved the churn.

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How do you master the welcome process?



 How do you turn missed payments into greater loyalty?



How are Unibet reactivating passive players


 How are Agria Insurance reactivating passive customers?



The challenge of reactivating with players in iGaming


Marketing leaders need to change their approach



Top  5 tips for communicating with your customers?


 What does Wiraya actually do? Find out in 90 seconds


YouGov Voice Research & Infographic

Do you know consumer attitudes towards voice used for customer communication?

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CRM Barometer 2017

Do you know how to maximise value from your approach to CRM?

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Accessing the bombarded customer

Do you know how your customers like to be communicated with? Find out in our latest report.

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Key Articles

How to satisfy the craving for insurance personalization

Effective ways to deliver tailored customer experiences

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The Customer Experience is at the Heart of Digital Transformation

A Spotlight on Insurance.

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Explosion in Artificial Intelligence: 5 Insights from NIPS

Ather Gattami, Chief Data Scientist at Wiraya is trendspotting at NIPS 2016 conference in Barcelona

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How Artificial Intelligence builds real relationships & increases customer retention in the iGaming industry

One of the main challenges for the gaming industry today is how increase customer retention and build customer relationships. What’s so exiting about AI in customer communication is the possibilities it give to create breathtaking customer experiences and real business value. Building trust & loyalty... Read more

How can you stop losing customers and increase revenues?

How do you increase deposits from new & passive players?


Okay seriously, what is everybody doing?

84% of businesses spend either more or the same amount on customer acquisition as they do on retention. 84%...

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