Latest news and Blog

Why CX needs to be one of top management´s most important priorities

If brands don’t invest in Customer Experience they will soon be disrupted by another company that will!

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Success stories

Success story: Telia

How telecom operator Telia got a more efficient welcoming process.

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Alphabet (part of BMW)

How can you increase the download of new mobile apps?

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Success Story: DNB Finance

Reduce missed customer payments and improve user experience

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Success Story: Skandia

How can you collate accurate email addresses from customers?

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Success story: DNB Card

How DNB Card successfully increased card activation.

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Success Story: Black type

How did Black Type use their brand ambassador to activate players?

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Success Story: 7Red

How to get a passive player back to a depositing client?

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Success Story: BetIt Group

How BetIt Group successfully increased depositing clients

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Events & Webinars

How can a player-centric focus help you beat your competitors?

How can a player-centric focus help you beat your competitors?

Thursday 22 November 14:00 - 14:30

Customer Experience (CX) used to be a secondary consideration after conversion for iGaming operators. With new regulations in iGaming coming up, it will put higher demands on the iGaming industry to work... Read more

Want to activate more customers and reactivate your passive players? Secure a meeting @ SiGMA

Want to activate more customers and reactivate your passive players? Secure a meeting @ SiGMA

28 November 09:00 - 30 November 20:00

Over 60% of newly registered customers fail to ever make their first deposit. That’s millions of euros lost every month which putssome serious pressure on how brands interact with players… How can Wiraya... Read more

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Book a meeting @ Balkan Gaming EXPO

Book a meeting @ Balkan Gaming EXPO

21 November - 22 November

Failing to activate new players is costing operators millions in profits, yet it's so easy to avoid. New market entrants, increasingly disloyal players and let alone the new regulations, it's hard increasing... Read more

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Want to turn newly registered customers into active players? Book a meeting @ ICE USA

Want to turn newly registered customers into active players? Book a meeting @ ICE USA

27 November - 28 November

Failing to activate new players will costs US operators millions of dollars in profits, yet it's so easy to avoid. As the US sees a massive influx of new market entrants, establishing player loyalty will... Read more

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Reports & insights

CRM Barometer report 2018

Do you know how to maximise value from your approach to CRM? Check out our comprehensive CRM Barometer report.

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Martech Report

Leading marketing managers give their insights into the use of marketing technology

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The ultimate CX guide for iGaming: 6 success factors

Why player trust is gone, and how you get it back.

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Report: Re-establishing trust in insurance

The report reveals some stark results for the insurance industry.

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How to get customers opting in from your consent campaign

There’s no doubt about it – get GDPR wrong and you could take a big hit. But get it right and it becomes an opportunity.

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eBook: Mobile Customer Activation

Stop treating customers like prospects and start maximizing your customer relationships.

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YouGov Voice Research & Infographic

Do you know consumer attitudes towards voice used for customer communication?

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Accessing the bombarded customer

Do you know how your customers like to be communicated with? Find out in our latest report.

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