How did DNB change their approach to customer communication to increase payments from customers by 77%?
Challenge: To reduce missed payments while improving customer experience.
Missed payments not only mean lost revenues and penalties in the short term, but overly aggressive reminders can also compromise the customer relationship in the long term.
How did DNB increase payments from customers by 77%?
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"With Wiraya, we can tackle the challenge of really reaching out with important customer information. We can now help more customers to quickly pay their missed invoices. Customers also appreciate getting a personalized service, and we at DNB are positively surprised by the good conversion. With Wiraya, we get 77% more paid invoices compared to the previous postage reminder.
Johan Ernow, Head of Debt Collection, DNB Finance