how to tackle the single
biggest mistake in CX
4 steps to customer experience success
Did you know that 80% of your company’s future revenue comes from 20% of your existing customers? And by working more customer focused you can increase your revenue by 10%.
Today’s customers are smart, connected, web-savvy, and fickle as hell. The battle of consumer’s attention is fierce, and the stakes are too high, to get away with delivering a mediocre experience. 71% of customers cite the main reason they’ve ditched a company as ”poor customer experience (CX)”, and a further 52% go on to tell friends about it.
So how do you tackle the single biggest mistake in CX?
In 20 minutes, we will answer some of your question marks.
- How do you get your customers attention?
- How do you get your customers to make an action?
- How can you use data in every communication?
- How can you personalize the message?
Head of Marketing
Head of Marketing Operations
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