On-Demand Webinar:
How a customer centric focus can
help you beat your competitiors

How can you create a customer centric experience?

Customer Experience (CX) used to be a secondary consideration after conversion for iGaming operators. But new regulations have put higher demands on the iGaming industry to work more customer-oriented. In fact, within two years, Gartner predicts that 81% of companies will compete mostly or completely on the basis of CX.

But how do you compete in CX and how do you beat your competitors?
It’s all about creating personalised, timely, relevant messages that are appreciated and responded to by customers. So where do you begin?

In 20 minutes you will learn…

  • How to win player’s trust
  • The six critical success factors to succeed in CX
  • How a customer centric focus can increase the conversion rate
  • How to use tech to treat all your players like VIP

https://www.wiraya.comIt’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. With a customer centric focus, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach.With a customer centric focusincrease player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach. It’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach./

SPEAKERS

Edward Maine

Head of Marketing

Sam Madden

Commercial Director of Gaming

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