6 critical success factors
to succeed in CX
Use tech to treat all your players like a VIP
Customer Experience (CX) used to be a secondary consideration after conversion for iGaming operators. But new regulations have put higher demands on the iGaming industry to work more customer-oriented. In fact, within two years, Gartner predicts that 81% of companies will compete mostly or completely on the basis of CX.
But how do you compete in CX and how do you beat your competitors?
It’s all about creating personalised, timely, relevant messages that are appreciated and responded to by customers. So where do you begin?
In 20 minutes you will learn…
- How to win player’s trust
- The six critical success factors to succeed in CX
- How to increase conversion rate through kick-ass CX
- How to use tech to treat all your players like VIP
Head of Marketing
Commercial Director of Gaming
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