4 crucial priorities for customer obsessed leaders
It’s time to invest in scalable experiences or get disrupted by others that will. Gartner predicts that a year from now, 81% of companies will compete on the basis of CX and 85% of customer interactions will be handled in an automated way.
You might look at your competitors and think you’re not so bad in comparison. Thinking, maybe you’ll be fine for now? Wrong. Your customers are already receiving outstanding experiences from other brands. Why should they settle for less with you?
There is not only money to be saved on lost customers, companies investing in CX see a lower cost of customer acquisition and increased market share.
So how do you get started?
In 20 minutes you will learn…
> 4 crucial priorities for customer obsessed leader
> How to increase conversion through tech
> How to use tech to treat all your players like VIP
> How to get up and running with AI in only 28 days