Boosting loyalty with smoother payments experience and an environmentally-friendly approach.
Challenge: Utility companies have spent serious resources to attract thousands of customers and have most likely already managed to convert 35% of customers to e-invoice. There is just one problem, the majority haven’t.
Customers are more exposed to brand messages than ever before and it’s increasingly difficult to inspire action from customers– and at the same time deliver a smooth customer experience. So what can you do?
Solution: Wiraya combines interactive voice calls and personalised text messages into one powerful data-driven communication flow, all focused on engaging and inspiring your customers to convert to digital payments.
Protected: Success story:
How Vattenfall is setting themselves up for success with up-to-date customer data and consent
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How SEB increase CLV in their small and medium-sized customer segment
SEB is winning the hearts of their customers by focusing […]