Did you know that European mobile operators lose in average 14% of their customers every year?
Telcos is one of the worst sectors when it comes to customer experience (CX) and satisfaction.
Many companies have accepted the stats for several years as “it’s just how it is”. But the reality is that hundreds of millions are lost in CLV every year.
Our consumer report shows that 54% of telco customers would have stayed if they had felt more appreciated. It’s time to stop accepting the numbers and start to act and deliver a great customer experience!
Download the churn guide to receive insights on:
> How to win back your customer’s trust
> How to reduce churn (customer lost) through CX
> Four success factors in a kick-ass CX
> How to automate your customer interactions