Know Your Customer Solution
How can you inspire your players to verify their age and identity?
Challenge: The latest KYC legislation targeting European markets puts new and existing customer revenues at risk. Even though the user experience when verifying age and identity is proven critical, the real challenge is actually inspiring players to take action and complete this process. For newly registered customers a complicated verification process pushes these uses to competitor brands, while for existing customers, potentially unaware of the latest changes, risk losing access to their accounts, or the ability to withdraw funds.
Solution: Leading operators are using Wiraya’s Mobile Customer Activation software to specifically target players who fail to complete the new age and identity checks. The solution combines voice, text and gamification to target players with clear and informative communication, highlighting the benefits of the process, and providing a simple link to complete the verification process. The solution then tailors content to match the specific branding style and content of the operator.
And the results?