Offload Customer Service
Prevent customer service disturbance with proactive communication.
Challenge: Customer services centres are struggling to answer all the calls they get within an appropriate time and to provide good customer experience, especially in times of crisis. Many industries currently do not have a solution to this challenge, instead, the customers are faced with hours of waiting time to get through to customer services.
Solution: Wiraya creates targeted communication flows with a combination of interactive voice calls, SMS and landing pages. Organisations optimise this combination to ensure scalable and direct communication to reduce customer service’s workload.
How DNB Finance increased the number of paid invoices by 77%.
How DNB managed to increase the number of paying customers […]
How Telge Energi continuously uses the Wiraya platform to activate and engage their customers at critical moments in the customer lifecycle.
Together with Wiraya, Telge Energi has improved overall business results […]