Offload Customer Service
Prevent customer service disturbance with proactive communication.
Challenge: Customer services centres are struggling to answer all the calls they get within an appropriate time and to provide good customer experience, especially in times of crisis. Many industries currently do not have a solution to this challenge, instead, the customers are faced with hours of waiting time to get through to customer services.
Solution: Wiraya creates targeted communication flows with a combination of interactive voice calls, SMS and landing pages. Organisations optimise this combination to ensure scalable and direct communication to reduce customer service’s workload.