Success story:
How DNB Finance increased the number of paid invoices with 77%

With Wiraya, we can tackle the challenge of really reaching out with important customer information. We can now help more customers to quickly pay their missed invoices. Customers also appreciate getting a personalized service, and we at DNB are positively surprised by the good conversion. With Wiraya, we get 77% more paid invoices compared to the previous postage reminder.

Johan Ernow,
Head of Debt Collection, DNB Finance

 


 

THE CHALLENGE

Increase customer payments while improving customer experience.

Missed payments not only mean lost revenues and penalties in the short term, but overly aggressive reminders can also compromise the customer relationship in the long term. DNB wanted to increase customer payments while improving the overall customer experience.

Read more about how DNB Finance managed to deliver payment reminders while remaining outstanding customer experience with Wiraya in our Success story below!

OTHER INSIGHTS