How GVC increased player engagement through personalisation
We want GVC brands right at the very forefront of enhanced customer experience, and communication with players is central to this. With Wiraya we now deliver a personalised approach to players, that reflects the unique brand styles of each GVC brand.
Global CRM Operation Manager
How to increase player engagement
It’s never been harder to increase player engagement, and the value players generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers. With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach.
Read more about how GVC increased player engagement together with Wiraya in our Success story below!
Protected: Success story:
How Telge Energi continuously uses the Wiraya platform to activate and engage their customers at critical moments in the customer lifecycle.
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How Vattenfall uses the surprise and delight element to reward loyal customers
Vattenfall is combining the power of voice with the joy […]