How Telia reduced churn by improving the onboarding process
We got 50% conversion rates with Wiraya and 30% chose to instantly speak to our agents. That’s a fantastic result, and we are happy to have found an efficient, automated process to welcome and motivate our new customers.
How to proactively reduce churn in the welcoming process and build a long-lasting relationship.
Mobile operators lose massive amounts of customers every year, as customers easily switch between suppliers if they’re not satisfied. Telia wanted to reduce churn and increase loyalty by efficiently welcoming new customers and get them started. They found that the first 100 days are critical in order to get loyal and satisfied customers. But how do you help the customers to get started, on their terms, without being too pushy?
Read more about how Telia reduced churn together with Wiraya in our Success story below!
Protected: Success story:
How Vattenfall is setting themselves up for success with up-to-date customer data and consent
There is no excerpt because this is a protected post.
How SEB increase CLV in their small and medium-sized customer segment
SEB is winning the hearts of their customers by focusing […]