How did Telia reduce churn by taking care of the customer journey?

We got 50% conversion rates with Wiraya and 30% chose to instantly speak to our agents. That’s a fantastic result, and we are happy to have found an efficient, automated process to welcome and motivate our new customers.

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Challenge

How to proactively reduce churn in the welcoming process and build a long lasting relationship.

Mobile operators lose massive amounts of customers every year, as customers easily switch between suppliers if they’re not satisfied. Telia wanted to reduce churn and increase loyalty by efficiently welcoming new customers and get them started. They found that the first 100 days are critical in order to get loyal and satisfied customers. But how do you help the customers to get started, on their terms, without being too pushy?

https://www.wiraya.comIt’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach.It’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach.It’s never been harder to increase player loyalty, and the value they generate throughout their lifetime. The growth of aggressive competitors, combined with the increased resources of mid-tier gambling operators, has led to players being bombarded with free spins and offers.  With new regulations and restrictions on advertising, gambling operators are being forced to come up with a new communication approach./

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