Inspire action from your customers and boost CLV
For those moments when your marketing automation doesn’t cut through.
Use Wiraya when you want to...
Onboard – First impressions stick. Inform and help customers get started.
Engage – Increase app downloads, offer support and engage with customers.
Up/cross-sell – Digital top ups, from pre to post paid, when customers want you to.
Update info – Make life easier for your customers. Convert to e-invoice, collect consent.
Optimise service – Keep customers from defecting. Offer new price plans and data plans.
Save/winback – Compensate, retain or regain.
"Through Wiraya Consent we reached over 96,7% of our customers with the info about GDPR and collected a valid consent from 39,95% of our customers. I am really impressed with the method and can recommend it to every company that aim to be GDPR Compliant. "
20% say they never receive relevant information
Telcos are facing a number of challenges with major technology shifts, rapid changes in customer needs and a never ending churn.
A customer survey from Wiraya shows customers are dissatisfied with the communication from their mobile operator. 44% of mobile customers feel they have worse benefits as existing clients compared to new customers, and 93% expect more personalised customer experiences from their operator.
TELECOM BLOGAll blogposts
Mobile subscribers are dissatisfied with their operator’s communication
How to turn around your dissatisfied customers The majority of […]
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