Inspire action from your customers and boost CLV

For those moments when your marketing automation doesn’t cut through.

20% say they never receive relevant information

Telcos are facing a number of challenges with major technology shifts, rapid changes in customer needs and a never ending churn.

A customer survey from Wiraya shows customers are dissatisfied with the communication from their mobile operator. 44% of mobile customers feel they have worse benefits as existing clients  compared to new customers, and 93% expect more personalised customer experiences from their operator.

Some of the challenges we solve

Wiraya solves business critical communication challenges in the telecom industry and at key moments in the customer lifecycle. To the right, you find some of them.

The result? 4x times higher conversion leading to increased CLV and improved customer experience.

Onboard

First impressions stick. Inform and help customers get started.

 

Engage

Increase app downloads, offer support and engage with customers.

Up/cross sell

Digital top ups, from pre to post paid, when customers want you to.

Update info

Make life easier for your customers. Convert to e-invoice, collect consent.

Optimise service

Keep customers from defecting. Offer new price plans and data plans.

Save/winback

Compensate, retain or regain.

"Through Wiraya Consent we reached over 96,7% of our customers with the info about GDPR and collected a valid consent from 39,95% of our customers. I am really impressed with the method and can recommend it to every company that aim to be GDPR Compliant. "

How can telcos tackle the biggest mistake in churn management?

Read more

Focussed on Innovation

Wiraya has received funding from the European Union’s Horizon 2020 research and innovation programme to help European mobile telecom operators tackle low customer satisfaction and loyalty, by using artificial intelligence. Click here for more information.:

 

 

 

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