Engage with your customers

Grow CLV by communicating at key moments in your customers’ journey

Use Wiraya when you want to...

Give a smooth delivery – First impressions stick. Welcome and inform your customers.

Collect data – Quick and easy to complete customer data.

Be GDPR compliant – Collect consent from your customers.

Digital payments – Make life easier for your customers. Convert them to direct debit or e-invoice.

Payment chasing – Increase debt collections while keeping your customers happy.

Retain – Proactive interactions to reduce churn. Keep customer from defecting.

"By using communication with Wiraya, we've been able to make it easy for our customers to switch from postal invoice to an e-invoice solution. Over 60 % of the contacted customers decide to switch to e-invoice; this is a sign of high relevance and a great customer experience. This is one part of many in our journey to make fossil-free living possible within one generation."

Adam Viklund Product Owner B2C Acquisition

Need help with debt collection and payment chasing?

Missed payments and consumer debt is a contemporary and growing challenge for energy and utility suppliers. Most likely it isn’t because they’re unwilling to pay, rather they’re unaware the withdrawal hasn’t been done.

The consequences? A loss for your business, and your customers feel embarrased when they’re being chased by your staff.

There’s a better way.

Learn more

Energy companies are losing revenues every day, yet it’s totally unnecessary

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How can you master the welcome process?

The first impression is always important in relationships, not to mention long distance ones. To build strong customer relationships over time, it is crucial to make sure new customers are satisfied and feel welcome. You can easily prevent churn early in the customer journey, by reaching out and welcoming customers and confirm their choice.

"With Wiraya's mobile communication, we can efficiently help new customers to get started and get more customers to renew their electricity policy when moving - by communicating the right message at the right time automatically. Wiraya supports us in several parts of the customer journey and we are delighted by the good results. We have already identified additional uses for Wiraya's solution. "

Sanna Lundström Head of Customer Development AO Market at Skellefteå Kraft

What's the secret behind the success?

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