The last mile of customer communication
You’ve worked hard to earn each one of your customers. But what happens from here on is the hardest, but most profitable part.
You need to interact with hundreds of thousands of individual customers through the channels they trust, with personal, relevant messages that weld them even more closely to your business. That’s how you inspire people to take the actions that send your KPIs soaring.
What you can’t do is to treat customers as if they were prospects
It sends churn rates soaring and tanks your customer satisfaction scores.
What you need is a better way. And you’ve just found it.
Use Wiraya when you want to...
• Grow CLV
• Keep your customers longer
• Proactively reduce churn
Trusted by leading brands
Supercharge your marketing stack for customer communication
Wiraya uses machine learning to send exactly the right messages to exactly the right customers, through the mobile channels they trust, at exactly the right time, automatically.
It slots right in to your existing set-up, using your CRM data and campaign manager to learn how each customer prefers to be reached.
Then, automatically, it sends out the optimum mix of voice, text and mobile messaging to inspire action from your customers at scale.
Treating customers like prospects is a dangerous game.
Bad idea. Treating customers like prospects alienates your biggest fans.
Do that, and you drive your customer activation rates down, and erode customer loyalty.
Good news: fixing it is easy.